Common Problems & Solutions
📍 Location Error / Not in Ohio
Solutions
- Enable location services for the app in your phone settings
- Turn off VPN if you're using one
- Make sure you're actually in Ohio (GPS required)
- Restart the app and try again
- Turn WiFi off and use cellular data (sometimes more accurate)
- Go outside or near a window (GPS works better)
Ohio sportsbooks require GPS verification. You must be physically in Ohio to place bets, even if you live here. This is checked every time you bet.
💳 Deposit Declined
Solutions
- Try a different card — some banks block gambling transactions
- Call your bank and authorize the transaction
- Use PayPal or Venmo instead (often works when cards don't)
- Check that your card info is entered correctly
- Make sure you have sufficient funds/credit
- Try a smaller deposit amount
Major banks that sometimes block gambling: Chase, Bank of America, Capital One. Credit unions are often more lenient. Debit cards work more reliably than credit cards.
🎁 Bonus Not Applied
Solutions
- Check if you entered the promo code correctly during signup
- Verify you met the minimum deposit requirement
- Make sure you're a new user (most bonuses are first-time only)
- Contact customer support with your promo code
- Check your account's "Promotions" or "Bonus" section
- Wait 24-48 hours — some bonuses take time to credit
Most welcome bonuses are for NEW users only. If you've had an account before (even years ago), you likely won't qualify. Some bonuses require opt-in before depositing.
🔐 Account Verification Failed
Solutions
- Double-check your SSN last 4 digits
- Ensure name matches exactly as on government ID
- Verify address matches your ID (including apartment number)
- Upload clear photos of your ID if requested
- Contact support if auto-verification fails
Sportsbooks verify identity to comply with Ohio law. If automatic verification fails, you'll need to manually submit documents. This usually resolves within 24-48 hours.
💸 Withdrawal Delayed
Solutions
- First withdrawal? Complete identity verification first
- Check if you have pending wagering requirements
- Verify your withdrawal method is set up correctly
- Use PayPal/Venmo for fastest processing
- Avoid requesting on Friday (won't process until Monday)
- Contact support if over 5 business days
Most first withdrawals require identity verification. After that, PayPal withdrawals typically process same-day. Bank transfers take 1-3 business days.
📱 App Crashing or Slow
Solutions
- Update to the latest app version
- Clear app cache (Settings → Apps → [Sportsbook] → Clear Cache)
- Restart your phone
- Delete and reinstall the app
- Check your internet connection
- Try during off-peak hours (apps slow during big games)
Apps can slow down during major events like the Super Bowl. If it's widespread, check Twitter/X for reports of outages. Major sportsbooks are usually reliable.
💡 Quick Prevention Tips
Keep apps updated — updates fix bugs and improve GPS accuracy
Verify account early — don't wait until your first withdrawal
Screenshot promo codes — proof helps if bonus doesn't apply
Have a backup payment method — if one card fails, try another
Use e-wallets — PayPal works when cards don't
Contact Customer Support
If you can't resolve an issue yourself, contact customer support. All Ohio sportsbooks offer 24/7 support:
Sportsbook Support Channels
FanDuel
Live Chat, Email, Twitter @FDSportsbook
DraftKings
Live Chat, Email, Twitter @DKSportsbook
BetMGM
Live Chat, 24/7 Phone, Email
Caesars
Live Chat, Phone, Email
ESPN BET
Live Chat, Email
Live chat is usually the fastest option. Be prepared to provide your account email and details about the issue.
Still Having Issues?
Try a different sportsbook. All Ohio apps are regulated and safe.
See All Ohio Apps →