When your withdrawal is stuck, your bonus didn't credit, or you have a grading dispute, customer service matters. We tested support at every major Ohio sportsbook to see who actually helps when you need it.
🏆 Best Customer Service
Fastest response • Most helpful agents • Multiple contact options
The Rankings
We evaluated each sportsbook on response time, problem resolution, agent knowledge, and available contact methods.
FanDuel
24/7 live chat with knowledgeable agents, quick resolution
DraftKings
Solid live chat, good self-service options, occasional waits
bet365
Excellent international support team, comprehensive help center
BetMGM
Decent chat support, phone option available, mixed resolution quality
Caesars
Improved from launch, still slower than competitors
Contact Methods by Sportsbook
| Sportsbook | Live Chat | Phone | Response Time | |
|---|---|---|---|---|
| FanDuel | 24/7 | Yes | Yes | <2 min |
| DraftKings | 24/7 | Limited | Yes | <5 min |
| bet365 | 24/7 | No | Yes | <3 min |
| BetMGM | 24/7 | Yes | Yes | 5-10 min |
| Caesars | 24/7 | Yes | Yes | 10-15 min |
Why FanDuel Wins
FanDuel has invested heavily in customer service, and it shows:
Fastest Connections
Live chat connects in under 2 minutes on average. During peak NFL Sundays, waits might stretch to 5 minutes, but that's still industry-leading.
Knowledgeable Agents
FanDuel agents can actually solve problems—not just read from scripts. They have authority to credit bonuses, explain bet settlements, and escalate issues quickly.
Multiple Options
Live chat, phone support, email, Twitter DMs, and a comprehensive help center. However you want to get help, FanDuel offers it.
For fastest resolution on any sportsbook, use live chat during off-peak hours (weekday mornings). Avoid NFL Sunday afternoons when everyone is trying to get help simultaneously.
Common Issues & Who Handles Them Best
Withdrawal Delays
Best: FanDuel and DraftKings. Agents can check withdrawal status in real-time and expedite if there's a hold they can release.
Worst: Caesars. Often requires escalation, and first-line agents have limited visibility into payment processing.
Bonus Disputes
Best: BetMGM. Surprisingly good at crediting bonuses when you have a legitimate complaint. Agents have authority to make good-faith adjustments.
Worst: bet365. Very strict on bonus terms, agents rarely deviate from written policy.
Bet Grading Issues
Best: bet365. Their trading team reviews disputes thoroughly and corrects legitimate errors.
Worst: Varies by situation. All books are reluctant to change settled bets, but some are more willing to review than others.
Self-Service Options
Sometimes you don't need to talk to anyone. Here's how help centers stack up:
| Sportsbook | Help Center Quality | FAQ Depth | In-App Help |
|---|---|---|---|
| FanDuel | Excellent | Deep | Great |
| DraftKings | Excellent | Very deep | Great |
| bet365 | Excellent | Deep | Good |
| BetMGM | Good | Adequate | Good |
| Caesars | Good | Adequate | Basic |
DraftKings and FanDuel have the most comprehensive self-service resources. Their help centers answer most common questions without needing to contact support.
Tips for Getting Help
- Have your info ready: Account email, bet ID, screenshots of issues
- Be specific: "My withdrawal from 12/15 hasn't arrived" beats "Where's my money?"
- Start with chat: Fastest option at all sportsbooks
- Escalate if needed: Ask for a supervisor if first agent can't help
- Document everything: Screenshot chat transcripts for disputes
Twitter/X DMs to official sportsbook accounts can be effective, especially for public-facing issues. Companies respond quickly to avoid bad publicity. Use @FanDuel_Support, @DKSportsbook, etc.
The Bottom Line
FanDuel's customer service is the best in Ohio, but DraftKings and bet365 are close behind. For most common issues, all the major sportsbooks can help—it's just a matter of how quickly and smoothly.
If customer service is a priority for you, FanDuel should be your primary book. But having accounts at multiple sportsbooks means you're never stuck if one has issues.